1. ABOUT US

1.1 Company Name: Laundry Bliss LTD
1.2 Registered Office: 105-107 London Road, Grantham, Lincolnshire, NG31 6HS
1.3 Email: info@laundry-bliss.co.uk
1.4 Website: www.laundry-bliss.co.uk
1.5 Governing Law: These terms are governed by English & Welsh law.

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2. DEFINITIONS

"We", "Us", "Our" – Laundry Bliss LTD.
"You", "Customer" – The individual or business placing an order.
"Order" – A request for laundry, drying, ironing services.
"Item" – Any garment or fabric submitted for service.

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3. CONTRACT FORMATION

3.1 By placing an order, you accept these Terms & Conditions.
3.2 A contract is formed once we accept your order either in person or online.

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4. COLLECTION & DELIVERY

4.1 Delivery times are not guaranteed, but we aim to be punctual.
4.2 Customers must reschedule 2 hours in advance to avoid re-delivery charges.
4.3 Items left in a designated safe place are at the customer's risk.
4.4 Unclaimed items must be collected within 14 days of service completion.

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5. PRE-CLEANING INSPECTION & STAIN ACKNOWLEDGMENT

5.1 We conduct a basic visual inspection before cleaning.
5.2 We do not guarantee detection of:

• Invisible stains (e.g., makeup, oils, perfumes)

• Chemical stains that react post-cleaning

5.3 If high-risk stains are identified, we will attempt to contact you before cleaning.
5.4 If no response is received within 24 hours, we may proceed at your risk.

5.5 We do not guarantee stain removal unless the specific stain removal service is booked separately.

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6. LIABILITY FOR DAMAGE, SHRINKAGE & COLOUR BLEEDING

6.1 Colour Transfer & Fabric Damage

Some fabrics and dyes react unpredictably, even when care labels are followed.
Laundry Bliss is not liable for:

• Colour bleeding, fading, or dye transfer

• Fabric deterioration due to wear, age, or previous treatments

• Damage caused by zippers, buttons, embellishments, or trims

6.2 Fabric Shrinkage Disclaimer

Items like curtains, mattress protectors, and wool garments may shrink even when care instructions are followed.
No compensation is provided for shrinkage if the care label was followed.

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7. CUSTOMER OBLIGATIONS

7.1 Customers must check pockets for hazardous items (e.g., pens, keys).
7.2 Laundry Bliss is not liable for damage caused by foreign objects left in garments.
7.3 Customers must provide accurate collection & delivery details.

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8. WASH, DRY & FOLD SERVICE TERMS

8.1 Washing Process

• Standard wash at 30°C, tumble dry at medium heat.

• Shrinkage & colour bleeding are not covered for compensation.

8.2 Bag Weight & Pricing

• Minimum weight: 3kg

• Additional weight is charged per current pricing rates

8.3 Excluded Items

Wash & Fold does not cover:

• Duvets, blankets, and bedspreads

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9. FORCE MAJEURE

9.1 Laundry Bliss is not responsible for service failures caused by:

• Fire, floods, theft, vandalism

• Supply chain disruptions

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10. DISPUTE RESOLUTION & GOVERNING LAW

10.1 These Terms are governed by English law.
10.2 Mediation must be attempted before legal action.
10.3 If a dispute proceeds to court, it must be filed in England & Wales.

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11. FINAL TERMS

11.1 We may update these Terms periodically.
11.2 Continued use of services implies acceptance of updated Terms.